Return Policy

1. Return of a damaged item during shipping:

Contact us immediately (within 5 days of delivery). Contacting us after this period voids any claim.

Email us pictures of the damage in question to contact@tantrasway.com within 7 days of contacting us about this claim. These are required by the shipping company to file a damage claim.

Once we receive the pictures, our craftworkers will review the damage.

If we deem the item is repairable (such as propeller and rudder loose during shipping) we will provide parts and instructions for the repair.

If we deem the item is not easily repairable, we will offer you 2 options:
- a compensation cost to get it repair at your location
- we will send you a new boat with an extra shipping cost (the cost will be borne by buyer)

2. Return of an item you are unsatisfied with:

Contact us immediately (within 5 days of delivery). Contacting us after this period voids any claim.

• Obtain a return authorization approve from us.
• Place the item securely in the original package, exactly as how it was packaged. Please package the model, display item, etc exactly as it arrived, if the model is not packaged this way damage might occur.
• Include all paperwork, parts and accessories that were included with the model, display item, etc.
• Ship the model back to us (at your cost) to our contact address. It is recommended that the return is insured for the purchase price in case of loss or damage. You will need to contact the shipping company for claims if needed.
• Email us the tracking number of the shipment

We will notify you when we receive the item and ensure that it in saleable condition.

If the return is in saleable condition, we will process your refund right away (within 14 days at the absolute most). It will take 2-3 days to reflect on your account statement once the refund has been processed.

The refund will be in the same form of payment equal to the "total unit price" of the items printed on your invoice. This excludes shipping and handling (unless there was a shipping mistake). If shipping and handling was included in the model price, the actual cost for that box size and weight will be deducted.